Refund Policy for Twist Web Studio

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At Twist Web Studio, we prioritize customer satisfaction and strive to deliver high-quality services tailored to your needs. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below:

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Project Cancellation: If the project is canceled before work begins, you are eligible for a full refund.

• Preliminary Phase: If the project is canceled during the initial planning or design phase, a partial refund may be issued, minus the cost of work already completed.

• Non-Delivery of Service: If Twist Web Studio fails to deliver the agreed-upon services within the specified timeline without proper communication, you are eligible for a full or partial refund, depending on the extent of work completed.

2. Non-Refundable Scenarios

Refunds will not be provided under the following circumstances:

• Change of Mind: If you decide to discontinue the project after most of the work has been completed.

• Completed Work: Refunds are not available for projects that have been completed and delivered as per the agreed scope.

• Delayed Feedback: Refunds are not provided if delays are caused by your failure to provide necessary feedback, content, or approval within the agreed timeline.

3. Refund Process

To request a refund:

1. Contact Twist Web Studio at info@twistwebstudio.com.

2. Provide your project details and reason for the refund request.

3. Refunds will be reviewed and processed within 10 business days after receiving all necessary information.

4. Refund Method

Approved refunds will be issued via the original payment method used during the transaction.

5. Dispute Resolution

In the event of a dispute regarding project completion or quality, we will work closely with you to resolve the issue and, if applicable, determine an appropriate refund amount.

By choosing Twist Web Studio, you agree to the terms of this refund policy. If you have any questions or concerns, please feel free to contact us. We’re here to ensure your satisfaction and a smooth process for every project.